At ClickPoint Software, we’re always striving to make our software as great as possible. By examining what we do well and what type of functionality our customers are looking for in lead management and automation software, we’re constantly updating our list of new feature ideas. We know that deciding what we don’t do is just as important as deciding what we should do. In dealing with development timelines and support, there are frequent points where decisions must be made as to what any particular development team should be working on. Most development companies have finite and often limited development resources. In these instances, a plan for choosing what developers should be working on is needed. Here’s the process of how our development team decides which tasks are worth pursuing. Issue Type Most issues that development teams encounter fall into 3 categories: Bugs, Adjustments, and Feature Requests. In general, bugs have…
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